As a South African entity, we are committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA).

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

• Information collected directly from you: Name, billing address, shipping address, payment information (processed via secure third-party gateways), email address, and phone number.

• Information collected automatically: Version of web browser, IP address, time zone, cookie information, what products you view, and how you interact with the Site.

2. How We Use Your Personal Information

We use your personal information to provide our services to you, which includes:

• Processing payments and arranging for shipping (via partners like The Courier Guy or MDS).

• Communicating with you regarding orders, invoices, or bulk order quotes.

• Screening our orders for potential risk or fraud.

• Providing you with information or advertising relating to our products or services (where you have consented to such marketing).

3. Sharing Your Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• Couriers: Sharing your name, address, and phone number with The Courier Guy, MDS, or other couriers to deliver your parcel.

• Compliance: We may share your Personal Information to comply with applicable laws and regulations (e.g., to respond to a subpoena or lawful request for information).

4. POPIA Compliance & Your Rights

Under the Protection of Personal Information Act (POPIA), you have the following rights:

• Right of Access: You have the right to request a copy of the personal information we hold about you.

• Right to Correction: You can request that we update or correct your personal information if it is inaccurate.

• Right to Deletion: You can request that we delete your personal data, subject to legal or contractual record-keeping requirements.

• Right to Object: You may object to the processing of your personal information for direct marketing purposes.

5. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use cookies to improve your browsing experience and to understand how our Site is being used. You can control and manage cookies through your browser settings.

6. Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

7. Security

We take reasonable technical and organizational measures to secure the integrity and confidentiality of your personal information to prevent loss, damage, or unauthorized access.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to exercise any of your rights, please contact us via the chat bubble on our website or email us at hello@scatterandstitch.co.za